Bumper-to-Bumper Warranty FAQ
Great gear deserves a great safety net
Every used and vintage component we sell is bench-tested before it’s listed — and covered from the moment you take it home. We’ve honoured these warranties for years, and we genuinely enjoy making things right when gear misbehaves.
The short answer
- 90-day Bumper-to-Bumper warranty on all qualifying used and vintage components — we repair or replace at our expense, then give you a fresh 90 days.
- Extended Warranties of 1, 2 or 3 years on eligible items over $500 CAD — transferable once to a new owner.
- Subwoofers: 90-day limited warranty with a 50% deductible. As-is items: no warranty.
- Radique Audio products (cables, adapters, RA-Twin II, RA-Mini): 1-year warranty.
- New special-order products: 30 days with us, then manufacturer direct.
- Bought in person or on a marketplace? Register with one email to sales@radique.com.
What’s covered on used & vintage gear
Used & vintage · 90 days
If a product fails during normal use within 90 days, we repair or replace it at our discretion and at our expense — and reset the clock with a fresh 90-day warranty on the repaired or replaced unit. The standard 90-day warranty isn’t transferable.
Subwoofers · 90 days, 50% deductible
Used subwoofers carry a 90-day limited warranty with a 50% deductible of the original purchase price. Subs are the component most often over-driven — it happens fast and quietly — so we strongly recommend letting us audition the sub for you at pickup.
As-is · no warranty
An as-is listing means we either couldn’t test the item or tested it and found known issues. The price reflects that, and it’s sold exactly as described, with no warranty of any kind.
What counts as “normal use”?
Everyday listening. Not a lightning strike, a hot-plug mishap, a coffee incident or an encounter with gravity. If the component fails on its own under regular operation, you’re covered; if it met an untimely end through misadventure, that’s a conversation rather than a warranty claim.
Picking up in person? We always recommend letting us set the component up and audition it for you, so you can see and hear it working before it goes home.
Do I need to register my purchase?
Bought on radique.com? Your order is already on file — nothing to do.
Bought in person at our Ottawa shop, or through Kijiji, Facebook Marketplace or Canuck Audio Mart? Send one quick email to sales@radique.com. It registers you for both your Bumper-to-Bumper Warranty and the Perpetual Trade-Back Program, and we’ll confirm by email once you’re on file.
Include in your email
- Your name and contact information
- The date and platform of your purchase
- The component (make, model, brief description)
Extended Warranties · 1, 2 or 3 years
Available on used and vintage products listed above $500 CAD — excluding subwoofers, HDMI-equipped AVRs and preamps, and as-is items.
| The terms | |
|---|---|
| Price | 15% of the listed product price per year (not the sale price) |
| When to buy | Within your original 90-day warranty period |
| Starts | When the 90-day warranty ends |
| Discounts | None — pricing is firm; no discounts, stacking or promotions |
| Transferable | Yes, once, to a new owner (see below) |
| Repairs under it | We add a complimentary 90-day extension |
Example: a $1,000 vintage amplifier
- 1 year: $150
- 2 years: $300
- 3 years: $450
Calculated on the listed price.
Transferring an Extended Warranty
Unlike the standard 90 days, an Extended Warranty — together with the component’s Trade-Back eligibility — can be transferred once to a new owner: a real selling point (“Includes transferable Radique Extended Warranty”). Email sales@radique.com with the original owner’s name and contact details, the new owner’s name and contact details, the component (make, model, serial number if available) and the date ownership changed hands.
Past your 90 days?
You may still be able to add one. We start with a thorough bench inspection for a $95 bench fee. If the component gets a clean bill of health, you can buy the Extended Warranty at standard pricing; if we find issues, they need to be repaired first.
Who pays shipping for a warranty repair?
Shipping isn’t included in any Radique warranty. If a component has to come back to us, you cover shipping it to us, and we cover sending it back to you after the work is done. We’re happy to arrange discounted prepaid labels through our carrier volume rates to keep the cost down.
Dead on arrival? If your item arrives not working, we cover the return shipping in full.
Remote and US customers: the same rules apply.
See how carefully we pack
Radique Audio, new and third-party products
Radique Audio products · 1 year
Our own cables, adapters, the RA-Twin II and the RA-Mini carry a 1-year warranty. If anything fails in that year under normal use, we replace it at no charge. Same shipping rules: you ship it to us, we send the replacement back.
New special-order products · 30 days
For brand-new special-order gear — Marantz, Denon, Polk, Definitive Technology — we look after the manufacturer warranty claim for the first 30 days. After that, you deal with the manufacturer directly. Keep your Radique invoice: manufacturers usually need it as proof of purchase. Misplaced it? Let us know and we’ll email you a copy.
In-stock third-party items · 30 days
New or refurbished third-party items we stock — power bars, cables, adapters and the like — carry a 30-day Radique warranty; we repair or replace at our expense. Some carry a longer manufacturer warranty, but we may not be able to help with manufacturer claims beyond our 30 days.
Your warranty and the Perpetual Trade-Back Program
Our Perpetual Trade-Back Program lets you trade back qualifying used and vintage components bought from Radique for store credit toward other used or vintage gear — any time, with no expiry. Your trade-back value is based on your original purchase price, not your warranty status, and Extended Warranties carry no cash value toward it.
If you hold an Extended Warranty, both the warranty coverage and your Trade-Back eligibility can be transferred once to a new owner — which makes your gear a more attractive listing when you decide to move it on.
Warranty FAQ
What warranty comes with used and vintage audio from Radique?
A 90-day Bumper-to-Bumper warranty on all qualifying used and vintage components. If a product fails during normal use within 90 days, we repair or replace it at our discretion and our expense, and the repaired or replaced unit gets a fresh 90-day warranty. Subwoofers carry a limited version with a 50% deductible; as-is items carry no warranty.
Do I need to register my purchase to be covered?
Orders placed on radique.com are already on file. If you bought in person or through Kijiji, Facebook Marketplace or Canuck Audio Mart, send one email to sales@radique.com with your name and contact details, the date and platform of purchase, and the component. It registers you for both the warranty and the Perpetual Trade-Back Program.
What is the warranty on used subwoofers?
A 90-day limited warranty with a 50% deductible of the original purchase price: if the sub needs repair or replacement under warranty, you contribute half the purchase price. Subwoofers are the component most commonly over-driven, so we recommend auditioning the sub with us at pickup.
Is there any warranty on as-is items?
No. As-is means we couldn’t test the item or it has known issues, and the price reflects that. It’s sold exactly as described with no warranty of any kind.
How much does an Extended Warranty cost?
15% of the listed product price per year, for 1, 2 or 3 years — for example $150, $300 or $450 on a $1,000 amplifier. It’s available on used and vintage items listed above $500 CAD, excluding subwoofers, HDMI-equipped AVRs and preamps, and as-is items. It must be bought within your 90-day warranty, starts when that ends, and the price is firm with no discounts or promotions.
Are Extended Warranties transferable?
Yes, once — and the component’s Perpetual Trade-Back eligibility transfers with it. Email sales@radique.com with the original and new owners’ names and contact details, the component details and the date ownership changed. The standard 90-day warranty is not transferable.
Can I buy an Extended Warranty after my 90 days are up?
Possibly. It starts with a thorough bench inspection for a $95 bench fee. If the component passes, you can buy the Extended Warranty at standard pricing; if we find issues, they must be repaired first.
Who pays shipping for a warranty repair?
You cover shipping the component to us, and we cover shipping it back to you after the repair. We can help with discounted prepaid labels. If an item arrives dead on arrival, we cover return shipping in full. The same applies to remote and US customers.
What warranty do Radique Audio products have?
All Radique Audio branded products — including our cables, adapters, the RA-Twin II and the RA-Mini — carry a 1-year warranty. If one fails under normal use within the year, we replace it at no charge.
What warranty applies to new special-order products?
For brand-new special-order products such as Marantz, Denon, Polk and Definitive Technology, Radique looks after the manufacturer warranty claim for the first 30 days; after that you work directly with the manufacturer. Keep your Radique invoice as proof of purchase — if you’ve misplaced it, we can email you a copy.
Questions about your coverage?
Want to know which warranty applies to your gear, or add an Extended Warranty to something you’ve bought? We’re happy to talk it through — or hit the pink Ask a Question button on any listing.